MyChart Frequently Asked Questions
- About MyChart
- What is MyChart?
- Is there a fee to use MyChart?
- What do I need to use MyChart?
- How is MyChart secure?
- Enrollment Questions
- How do I sign up?
- Can you send me a new activation code if I have lost it, let it expire, or did not receive it?
- My activation code does not work. What should I do?
- Your Medical Record
- When can I see my test results in MyChart?
- Where can I update my personal information?
- How do I change my legal name in MyChart?
- What should I do if some of my information in MyChart is incorrect?
- MyChart for My Family
- Can I view a family member's medical record in MyChart?
- Can my spouse and I share one MyChart account?
- Technical Questions
- I forgot my username or password. What should I do?
- What do I do if I get locked out of my account?
- I have multiple MyChart accounts. How do I link them together?
- How do I delete my account?
- Who do I contact if I have further questions?
- Two-Step Verification
- What is two-step verification?
- Why should I use two-step verification?
- How can I prepare for two-step verification?
- How do I disable two-step verification?
- What if I do not recieve my login code?
- What do I do if I am unable to access my account?
- How often will I need to use two-step verification?
About MyChart
What is MyChart?
MyChart offers personalized and secure online access to your medical records. It enables you to manage and receive information about your health. With MyChart, you can:
- Schedule medical appointments.
- View your health information, including medications, allergies, test results, and more.
- Request medication refills.
- Access resources for trusted health information.
- Message your care team.
For more information about MyChart, check out https://www.mychart.com/features.
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Is there a fee to use MyChart?
No, MyChart is a free service for all patients.
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What do I need to use MyChart?
You need access to a computer or mobile device connected to the Internet and an up-to-date browser (such as Edge, Chrome, Firefox, or Safari). You can also use the MyChart mobile app on a mobile device.
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How is MyChart secure?
We take great care to ensure your health information is kept private and secure. Access to information is controlled through secure activation codes, personal usernames, and passwords. Each person controls their password, and the account must be accessed using that password. On mobile, the account may also be accessed using face ID or fingerprint login. Unlike conventional email, all MyChart messaging is done while you are securely logged in to our website or mobile app.
You can ensure that your account stays secure even if someone else has your username or password by turning on two-step verification. When this feature is turned on, you must enter a code that is sent to you by email or text message to log in to MyChart, in addition to using your username and password. For more information, check out our helpful video on two-step verification.
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Enrollment Questions
How do I sign up?
Patients who wish to participate will be issued a MyChart activation code during their clinic visit. This code will enable you to log in and create your own username and password. If you were not issued an activation code, you may call our MyChart Patient Support Line at 1-844-552-4278
- Clinic staff might sign you up directly while you're at the front desk or in the exam room.
- You might receive a MyChart activation code on your After Visit Summary or on a billing statement.
- You might receive a text message or email with an activation code when you come in for a visit.
- You might be able to use self-signup online to create a MyChart account by matching your information against what is on file in your medical record or with third-party identity verification.
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Can you send me a new activation code if I have lost it, let it expire, or did not receive it?
You can call our MyChart Patient Support Line at 1-844-552-4278
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My activation code does not work. What should I do?
As partners in care, you and your provider receive this information at the same time, so it’s possible that you may see these results before your provider has reviewed them.
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Your Medical Record
When can I see my test results in MyChart?
With MyChart, you can view most test results as soon as they become available. Know that you will likely see results before your healthcare provider has had a chance to review them. After your provider reviews your results, you might see additional comments and interpretation in MyChart.
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If I send a message to my provider, when can I expect a reply?
You will generally receive a response within 1-3 business days. Note that MyChart messages should not be used for urgent situations. Please contact your medical center if the situation requires immediate attention or dial 911 if it is an emergency.
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Where can I update my personal information?
On the Personal Information page in MyChart, you can update your address, phone number, email address, preferred name, and other personal details at any time so that your clinic always has the most up-to-date information in your record.
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How do I change my legal name in MyChart?
Yes, you can. Proxy access allows you to access a family member's MyChart. If you receive proxy access, you can view health information for your children, spouse or parents. Parents will have full access to their child's MyChart account until the child's 12th birthday. From age 12 through age 17, parents will have limited access to their child's MyChart account.
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What should I do if some of my information in MyChart is incorrect?
Your MyChart information comes directly from your electronic medical record at your provider's office. Ask your provider to correct any inaccurate information at your next clinic visit. Your health information is reviewed and updated in your electronic medical record after each visit.
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MyChart for My Family
Can I view a family member's medical record in MyChart?
Yes, you can. MyChart proxy access allows you to access the medical records of your family members and others you care for, with their permission. You must be at least 18 years old to have proxy access to another person’s medical record.
You might also want to grant a family member or friend access to your medical records when you need assistance managing your appointments and other medical needs. To give someone access to your medical record, grant access via a proxy invite through the Friends and Family Access page in MyChart.
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No, due to the sensitive nature of medical information, each adult must establish their own MyChart account.
Technical Questions
I forgot my username or password. What should I do?
If you're having trouble logging in, click the “Forgot Username?” or “Forgot Password?” link below the login fields for assistance. You will go through two-step verification to verify your identity so you can recover your username or password. You can also contact our MyChart Patient Support Line at 1-844-552-4278 to request assistance.
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I was logged out of MyChart. What happened?
We take great care to ensure your health information is kept private and secure. Access to information is controlled through secure access codes, personal ID's, and passwords. Each person controls their password, and the account cannot be accessed without that password. Further, MyChart uses the latest 256-bit SSL encryption technology with no caching to automatically encrypt your session with MyChart. Unlike conventional e-mail, all MyChart messaging is done while you are securely logged on to our website.
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What do I do if I get locked out of my account?
To have your account re-activated, call our MyChart Patient Support Line at 1-844-552-4278.
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I have multiple MyChart accounts. How do I link them together?
If you've been seen at another healthcare organization, you might be able to view information from that medical record right in MyChart. You might have heard of this feature referred to as Happy Together. This includes information from other organizations, such as:
- Allergies
- Care team
- Health issues
- Medications
- Messages
- Test results
- Visits
To view this information, you must link your account. Check out our video tutorial on how to do this.
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How do I delete my account?
You need access to a computer connected to the Internet and an up-to-date browser.
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Who do I contact if I have further questions?
For your security, your activation code expires after 45 days and is no longer valid after the first time you use it. If you still have problems, call the MyChart Patient Support Line at 1-844-552-4278
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Two-Step Verification
What is two-step verification?
Two-Step Verification is an extra layer of security used to verify the identity of the person accessing the account. Two-Step Verification for your MyChart account will require you to login with your username and password and then enter a single-use code that will be sent to you via email or text message.
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Why should I use two-step verification?
Two-step verification protects your user account. The second step to verify your identity prevents anyone but you from accessing your account. Even if they know your password.
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How can I prepare for two-step verification?
From the main menu, go to the Personal Information page and verify your email address and phone number are updated. You can also turn on Two-Step Verification from the Security Settings page.
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How can I disable two-step verification?
Disable two-step verification from browser
Once you log in to MyChart, go to Profile > Security Settings and click Turn Off Two-Step Verification.
- Enter your MyChart password, and then click Continue
- To finish updating the settings, a code will be sent to you. Select Send to My Email
- Enter the code that you received by email and click Next, then OKAY
Disable two-step verification from app
Once you log in to MyChart, go to 3 dots in upper right corner > Account Settings and click Two-Step Verification.
- Enter your email address and password, and then click Continue
- Enter the code that you received by email and click Verify
- Click Finish
What if I do not recieve my login code?
Try checking the spam or junk folders in your email. If the email with your code is not there, try clicking Resend Code. If you still didn’t receive the email, it could be that your account has a different email address on file. If you have multiple email accounts, check one of the others to see if the verification code was sent there instead. If none of your accounts received the email, it could be that we don’t have an email address on file. If this is the case, call our MyChart Patient Support Line at 1-844-552-4278 for any email or text message login code questions.
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What do I do if I am unable to access my account?
If you need technical assistance, or help accessing your MyChart account, please contact our MyChart Help Desk by calling 1-844-552-4278.
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How often will I need to use two-step verification?
You will need to repeat the two-step verification steps every 30 days.
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