Why is my T-Mobile service not working?
Problems detected
Users are reporting problems related to: internet, phone and wi-fi.
T-Mobile US is a major wireless network operator in the United States. Its headquarters are located in the Seattle metropolitan area. T-Mobile US provides wireless and data services in the United States, Puerto Rico and the U.S. Virgin Islands under the T-Mobile and MetroPCS brands.
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What isn't working?
Please let us know what issue you are experiencing with T-Mobile:
E-mailThank you for the report! If you have any tips or frustrations you wish to share, please leave a message in the comments section!
In the last three months, how would you rate T-Mobile?
2.52 out of 5 51,674 ratings
Thank you!
Problems in the last 24 hours
The graph below depicts the number of T-Mobile reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
August 08: Problems at T-Mobile
T-Mobile is having issues since 02:20 PM EST. Are you also affected? Leave a message in the comments section!
Will T-Mobile compensate me for the outage?
The recent T-Mobile outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with T-Mobile if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, T-Mobile has occasionally given some customers credits and other forms of payment.
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Most Reported Problems
The following are the most recent problems reported by T-Mobile users through our website.
Internet (43%)
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Phone (36%)
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Wi-fi (9%)
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Total Blackout (7%)
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E-mail (4%)
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TV (1%)
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Live Outage Map
The most recent T-Mobile outage reports came from the following cities:Indianapolis, Grants, Deer Lodge, Minneapolis, Midvale, Cleveland, Baltimore, Vincennes, Bloomington, Chicago, San Antonio, Fort Myers, Charlotte, Winston-Salem and Chinle.
Loading map, please wait...
| City | Problem Type | Report Time |
|---|---|---|
 Indianapolis | Internet | |
| Grants | Phone | |
| Deer Lodge | Total Blackout | |
| Minneapolis | Phone | |
| Midvale | Internet | |
| Cleveland | Internet |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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T-Mobile Issues Reports
Latest outage, problems and issue reports in social media:
- Hot Girl Summer 🦋 (@un0kyn) reported
T-Mobile is seriously worst than hitting your toe when you already having a bad ******* day!
- Irish John HSS (@IrishJohn831) reported
@TMobile @TMobile your service has gone down hill since the data breach, did you fire all your customer service reps ? 3 hours on hold, no call back and no response to text for help on the app.
- Filipe (@ThatBIMGuyPhil) reported
@NevilleRay 9. 5G is the much smoother on a network!@TMobile is always one step ahead of the competition.Can't say enough about how badly I need an upgrade as I currently own an outdated iphone 6 😣 #TMobileTop10
- BILLY DEE (@BigSkooL5) reported
@NevilleRay @TMobile @Speedtest Y’all made sprint worse than they was before smh always touching ****
- Angel-A1-Roman (@A1Roman) reported
@TMobile 1999 I believe, might have been an Ericsson on omnipoint service...
- u dont stand 4 something, you’ll fall 4 n e thing (@QVO_LOCO) reported
@TMobile @TMobileHelp can someone help me?? You guys totally messed up my phone line - I can’t make outgoing calls
- Lisa Marie (@Lisamarie61) reported
@mark_dow Hey the part for the @TMobile tower they need to fix our tower here must be on one of those ships!!!!!!! 🤬
- Stizza (@stiizza) reported
@NevilleRay @TMobile @Speedtest My tmobile service ******* sucks
- Ali Barlas (@barlasmdjr) reported
@NevilleRay @TMobile @Speedtest TMobile service is so bad that there are legitimate circ*mstances where I am in danger without cell service . Shame on you
- Girlfriend 💙 (@domaniqueee_C) reported
@TMobile count your ducking days. Either of my phones never work!!!
- PROJECT-ROYAL (@THEPROJECTROYAL) reported
@TMobile I’m a 7 year customer in case that means anything
- Louis Uhls (@uhlsla69) reported
@TMobileHelp @LG_ThinQ74_mc @NevilleRay That first link doesn't work for me. I have a few places I'd like to mention in the Sacramento area that need upgrading badly.
- Filipe (@ThatBIMGuyPhil) reported
@NevilleRay 6. 165 million people! That's no joke! That's like half the country. I have nothing but good things to say about how awesome @TMobile is. The customer service is top notch. Need a new phone when my old iphone 6 is hanging by a thread. 🙄 #TMobileTop10
- K Amin (@aminK_NYC) reported
@JohnLegere T-Mobile also slow down customers internet about interdicting the max plan
- Lisa Marie (@Lisamarie61) reported
@JaniceKapner @TMobile TMOBILE/SPRINT SUCK!!! PHONE SERVICE OUT SINCE 6/25 OVER 20+OUTAGES IN 2 YEARS AND NO ONE WILL OWN UP AND FIX THE GOD DAMN TOWERS 🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬
- amanpreet 🇮🇳 (@habeshawaldo) reported
I swear Sprint has turned to **** after merging w/ @TMobile ….. spent the whole day on hold w/ no resolution
- Emanuel "Manny" de Souza (@mannydsz) reported
@erickmagnus I know right? I noticed they have recently routed too much traffic through @TMobile, which has poor service quality in the Bay Area. I am also tempted to move to @Verizon since we won’t travel overseas soon.
- Arsmay7 (@Arsmay7) reported
@NevilleRay #8 4x more than Verizon and nearly 2x more than AT&T. 19 years of loyalty to T-mobile using hand me down phones deserves a new phone, don't you think.
- project pat (@project_pat6) reported fromWest Allis, Wisconsin
@NevilleRay @PCMag @TMobile T mobile service is dog **** everywhere I go
- Al Pal (@allen099) reported
@waltmossberg @ATT @TMobile But Walt, you’re a “valued customer.” They even tell you themselves. I ditched ATT in 2010 after my iPhone contract expired. Been on T-Mobile ever since. Superior data speed, superior voice quality, superior customer service. You made the right move.
- Alexandra (@_foreveralexa) reported
Since we bringing old **** back can @TMobile & @apple create the iPhone sidekick already??? And it needs to flip like the old ones did
- S҉tacy F҉ort (@StacyFort) reported
For the record, I did play this game and enter for a chance to win. You need to be a T-Mobile customer to play and have a tmobile number to enter.
- Ana Ximena Esquivel Olmos (@cukina) reported
Who knows how long I’ve been paying for a service I don’t have because the minute I leave my house I go to work where there’s also Wi-Fi. This is ******* great @TMobile
- Evan Spielberg (@EvanSpielberg) reported
@waltmossberg @ATT @TMobile Curious to hear what your experience is with them. The #fake5G marketing really got under my skin. And service has Only been so so lately.
- Krissy, J.D. (@WordsFromKRISSY) reported
t-mobile had a damn data breach and someone really opened a damn credit card in my name, I'm so annoyed
- Joe Riley (@JoeRiley43) reported
@TMobileHelp @YuhNVious @NevilleRay So fix it already. Freaking Siri doesn’t work when you ask for directions.
- Ed (@indyed2009) reported
@TMobileHelp @JohnLegere I’ve been told over and over that things will get better and actually managed to get worse two months ago and counting service that’s unreliability doesn’t work for my family. I don’t trust it with their safety.
- ari TOMORROW (@skippingavenues) reported
i’m right next to t-mobile arena and there are so many people yelling outside… wtf is going on omg
- Ana Ximena Esquivel Olmos (@cukina) reported
Wtf is wrong with @sprint @tmobile service right now
- Rubs 🚀🐶💎🙌🏼🧢📷 (@iRuuubs) reported
Idk which one it is but it's either @TMobile, @SamsungMobile A32 G5 or both but I just can't get through a day where I don't have cell service/phone issues so ******* annoyed can't wait for the @Google Pixel 6 to drop and with that I'll be looking to switch carriers as well
